Customer Satisfaction Survey

Was your call answered promptly?

Was our telephone response courteous and helpful?

Was our receptionist(s) warm and cheerful?

Did our receptionist(s) give their undivided attention to you?

Did your wait before seeing the doctor seem brief?

Did the technician greet you warmly?

Was the technician helpful and careful with your pet?

Did the technician seem knowledgeable?

Was the doctor professional in manner and appearance?

Was the doctor courteous and genuinely concerned with your pet’s health?

Did the doctor explain your pet’s physical exam clearly and completely?

If your pet was hospitalized, was your pet returned to you clean?

Was the billing presented in adequate detail?

Additional Services

Dental cleanings & your pet’s health

Dental cleanings & your pet’s health

Bad Breath: Bad breath is the most common sign of dental disease noted by pet owners. However, this is often only the tip of the iceberg. The gums can become irritated leading to bleeding and oral pain. Bacteria surrounding the roots can also gain access to the... read more
Cold Laser Therapy

Cold Laser Therapy

Just what is cold laser therapy? More and more veterinarians are recommending cold laser therapy as a means to help their patients with acute and chronic medical problems. Commonly known as LLLT, cold or soft laser, it is a form of photo therapy which involves the... read more

Behavioral Tips

Thunderstorms and your pet’s fear

Thunderstorms and your pet’s fear

  Phobia: The fear of loud noises is considered a phobia, which is an intense response to a situation that your pet perceives as fear inducing. The pets response is out of proportion to the stimulus they fear. Phobic responses are very similar to fear, however... read more
Introducing a new cat to your family

Introducing a new cat to your family

Behavior: Before introducing cats, it is helpful to understand their natural behavior. Feral cats typically live in matrilineal, related colonies. Male cats may travel among a number of colonies. When an adult female cat enters the colony, they are typically driven... read more